Privacy Policy

Last updated: June 9, 2026

This Privacy Policy explains how Bitelab collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or interact with any of our services.

By using our website or purchasing from Bitelab, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Bitelab operates this online store and provides the products, content, features, tools, and services available through our website.

Our store is powered by Shopify, which helps us provide a secure and reliable shopping experience, including product browsing, checkout, payment processing, order management, and related ecommerce services.

2. Personal Information We Collect

Depending on how you interact with Bitelab, we may collect the following types of personal information:

Contact Information

This may include your name, email address, phone number, billing address, and shipping address.

Order and Transaction Information

This may include the products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history, payment confirmation, shipping details, and transaction records.

Payment Information

Payments are processed securely through Shopify and other payment providers. We may receive limited payment-related details such as payment confirmation, payment method type, and transaction status. We do not directly store full credit card details.

Account Information

If you create an account, we may collect your username, password, preferences, settings, saved addresses, and other account-related details.

Communication Information

If you contact us by email, social media, customer support, or another channel, we may collect the information you provide in that communication.

Device and Usage Information

We may collect information about your device, browser, IP address, network connection, how you use our website, pages viewed, products clicked, time spent on site, cart activity, and other browsing behaviour.

Marketing and Advertising Information

We may collect information about how you interact with our emails, SMS messages, advertisements, promotions, and website content.

3. How We Collect Personal Information

We may collect personal information in the following ways:

Directly From You

For example, when you place an order, create an account, subscribe to our emails or SMS messages, contact customer support, leave a review, or otherwise provide information to us.

Automatically Through Our Website

We may collect certain information automatically using cookies, pixels, analytics tools, and similar technologies when you browse or interact with our website.

From Service Providers

We may receive information from service providers that help us operate our website, process payments, fulfil orders, provide customer support, manage marketing, analyse performance, or prevent fraud.

From Third Parties and Partners

We may receive information from advertising platforms, analytics providers, marketing partners, payment providers, delivery partners, and other third parties where permitted by law.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To Process and Fulfil Orders

We use your information to process payments, confirm orders, arrange shipping, provide delivery updates, manage returns or exchanges, and provide customer support.

To Provide and Improve Our Website

We use your information to operate our store, personalise your experience, remember your preferences, recommend relevant products, improve our website, and understand how customers interact with Bitelab.

To Communicate With You

We may use your information to send order confirmations, shipping updates, customer support replies, account notifications, policy updates, and other service-related communications.

For Marketing and Advertising

With your consent where required, we may use your information to send promotional emails, SMS messages, offers, product updates, and advertising. We may also use your browsing and purchase activity to show you more relevant ads on platforms such as Meta, Google, TikTok, Shopify, and other advertising networks.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails. If you opt out of marketing, we may still send you important order-related or service-related messages.

For Security and Fraud Prevention

We use your information to help detect, investigate, and prevent fraud, unauthorised transactions, security incidents, spam, abuse, and other harmful or unlawful activity.

To Comply With Legal Obligations

We may use your information to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies, and protect our rights, customers, business, and services.

5. Cookies and Tracking Technologies

Bitelab uses cookies and similar technologies to help our website function properly, remember your preferences, understand site performance, improve your shopping experience, and support advertising and analytics.

Cookies may be used for:

Website functionality
Checkout and cart performance
Analytics and reporting
Personalised advertising
Retargeting and marketing performance
Fraud prevention and security

You may be able to control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website function.

6. How We Share Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include sharing information with:

Shopify, which hosts and powers our ecommerce store
Payment processors and checkout providers
Shipping, fulfilment, and delivery partners
Customer support tools and service providers
Email, SMS, and marketing platforms
Advertising partners and analytics providers
Fraud prevention and security providers
Professional advisers, such as accountants, lawyers, or compliance providers
Government, regulatory, or legal authorities where required by law

We may also share information if required to protect our rights, enforce our terms, prevent fraud, respond to legal requests, or complete a business transaction such as a merger, sale, restructuring, or transfer of assets.

7. Shopify

Our store is powered by Shopify. Shopify collects and processes personal information to help provide and improve the ecommerce services used by Bitelab.

Information you provide through our website may be shared with Shopify and may be processed in countries outside your own. Shopify may also use information from your interactions with our store and other Shopify-powered stores to provide enhanced services, improve security, support personalised shopping experiences, and deliver certain advertising features.

To learn more about how Shopify handles personal information, you can visit Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

8. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites.

If you visit a third-party website, you should review its own privacy policy and terms before providing any personal information.

9. Children’s Privacy

Bitelab’s website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information.

10. Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, and destruction.

However, no online system, website, payment process, or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

Please avoid sending sensitive or confidential information to us through unsecured channels.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain your information may depend on factors such as:

Whether we need it to fulfil your order
Whether you have an account with us
Whether we need it for customer support
Whether we need it for legal, tax, accounting, or compliance reasons
Whether we need it to resolve disputes or enforce our policies

When personal information is no longer required, we will delete, anonymise, or securely store it in accordance with applicable law.

12. Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information.

These rights may include:

Right to Access

You may request access to the personal information we hold about you.

Right to Correction

You may request that we correct inaccurate or incomplete personal information.

Right to Deletion

You may request that we delete your personal information, subject to legal or operational requirements.

Right to Portability

You may request a copy of certain personal information in a portable format.

Right to Opt Out of Marketing

You may opt out of receiving promotional emails or SMS messages at any time by using the unsubscribe link or opt-out instructions provided in those messages.

Right to Object or Restrict Processing

In some circumstances, you may have the right to object to or restrict how we process your personal information.

These rights are not absolute and may depend on the laws that apply in your location. We may need to verify your identity before responding to a request.

To exercise your rights, please contact us using the details at the bottom of this Privacy Policy.

13. International Transfers

We may transfer, store, and process your personal information outside the country where you live, including in countries where Shopify, our service providers, or our partners operate.

Where required by law, we rely on appropriate safeguards for international transfers, such as recognised contractual protections or other lawful transfer mechanisms.

14. Complaints

If you have a concern about how we collect, use, or handle your personal information, please contact us first so we can try to resolve it.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, technology, or privacy practices.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page. Where required by law, we may also provide additional notice.

16. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, please contact us through the contact form or support channels available on our website.