Terms of Service

Last updated: June 9, 2026

Welcome to Bitelab.

These Terms of Service explain the rules, rights, and responsibilities that apply when you visit our website, purchase from us, or use any of the products, content, features, tools, or services available through Bitelab.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, along with our Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies displayed on our website.

If you do not agree with these terms, you should not use our website or purchase from Bitelab.

1. About Bitelab

Bitelab operates this online store and provides the products, website content, features, tools, and services available through our website.

Our store is powered by Shopify, which helps us provide a secure and reliable ecommerce experience, including browsing, checkout, payment processing, order management, and related services.

Although our store is powered by Shopify, all purchases made through our website are made directly with Bitelab.

2. Eligibility

By using our website or placing an order, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or legal guardian to use our website.

You agree that any information you provide to us is accurate, current, complete, and not misleading.

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.

3. Our Products

We make every reasonable effort to display and describe our products accurately.

However, product colours, packaging, appearance, and visuals may appear slightly different depending on your device, screen settings, photography, lighting, or product updates.

Bitelab does not guarantee that the appearance, results, or experience of a product will exactly match website images, videos, reviews, or promotional content.

Product descriptions, prices, availability, packaging, ingredients, directions, and offers may be changed at any time without notice.

We reserve the right to discontinue, limit, update, or modify any product at our discretion.

4. Cosmetic Product Disclaimer

Bitelab products are cosmetic oral care products.

Our purple colour-correction mouthwash is designed to help temporarily neutralise visible yellow tones and make the smile look fresher and brighter for a short-term cosmetic effect.

It is not a permanent whitening treatment, dental treatment, stain removal procedure, enamel repair product, or replacement for regular brushing, flossing, dental check-ups, or professional dental advice.

Results may vary from person to person.

Nothing on our website should be interpreted as medical, dental, or professional health advice. If you have concerns about your teeth, gums, enamel, dental work, oral health, or suitability for any product, you should speak with a qualified dental professional before use.

5. Product Use

You agree to use Bitelab products only as directed.

You should read all instructions, warnings, ingredients, and usage guidance before using any product.

Bitelab is not responsible for issues caused by misuse, overuse, failure to follow directions, allergic reactions, individual sensitivities, or using the product for a purpose other than intended.

You should stop using the product if irritation, discomfort, or an unexpected reaction occurs and seek appropriate professional advice if needed.

6. Orders

When you place an order, you are making an offer to purchase the products in your cart.

An order is not accepted until it has been confirmed and processed by Bitelab.

We reserve the right to accept, decline, cancel, limit, or modify any order at our discretion, including where:

A product is unavailable
There is an error in price, product information, or availability
Payment cannot be verified
The order appears suspicious, fraudulent, or high risk
The order appears to be for resale or commercial use
Shipping restrictions apply
There has been a breach of these Terms

If we cancel an order after payment has been taken, we will provide the appropriate refund for the cancelled portion of the order.

Please review your order carefully before submitting it. Once an order has been processed, packed, or shipped, we may not be able to cancel or change it.

7. Personal Use Only

Products purchased from Bitelab are intended for personal and household use only.

You agree not to purchase Bitelab products for unauthorised resale, export, distribution, marketplace listing, or commercial use without our written approval.

We reserve the right to cancel or limit orders that appear to be placed for resale or unauthorised commercial purposes.

8. Prices, Promotions, and Billing

All prices, discounts, promotions, bundles, and offers are subject to change without notice.

The price charged for an order will be the price shown at checkout at the time the order is placed.

Unless otherwise stated, prices may not include shipping, handling, taxes, duties, customs fees, or import charges.

You agree to provide accurate and complete billing, shipping, contact, and payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that all charges will be honoured.

We reserve the right to correct pricing, product, promotion, or billing errors at any time, including after an order has been submitted.

9. Shipping and Delivery

Shipping timeframes shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, incorrect shipping information, weather, peak season delays, public holidays, courier disruptions, or events outside our reasonable control.

Once an order has been handed to the shipping carrier, risk of loss or damage may pass to the customer to the extent permitted by law.

Customers are responsible for providing accurate shipping details. Bitelab is not responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery information.

10. Returns and Refunds

Returns, refunds, exchanges, cancellations, damaged item claims, and product guarantee claims are handled in accordance with our Returns & Refund Policy.

By placing an order, you agree to the terms of that policy.

Because Bitelab products are personal-use oral care and cosmetic products, opened, used, or unsealed products may not be eligible for return unless required by law.

11. Website Content

The content on our website is provided for general information, product education, and shopping purposes only.

While we aim to keep information accurate and up to date, we do not guarantee that all website content will always be complete, current, accurate, or error-free.

We reserve the right to correct errors, update information, change content, remove content, or cancel orders affected by errors at any time without prior notice.

12. Reviews, Feedback, and User Content

If you submit reviews, photos, videos, comments, feedback, testimonials, ideas, suggestions, or other content to Bitelab, you grant us a worldwide, royalty-free, sublicensable, transferable, perpetual licence to use, reproduce, edit, publish, distribute, display, and promote that content for business, advertising, website, product, and marketing purposes.

You confirm that any content you submit is truthful, based on your own experience, and does not infringe the rights of any third party.

You must not submit content that is false, misleading, offensive, unlawful, defamatory, abusive, obscene, harmful, or contains malware or harmful code.

We may monitor, edit, refuse, or remove user content at our discretion.

13. Intellectual Property

All content on our website, including text, images, graphics, videos, product names, logos, icons, designs, layouts, branding, packaging, copy, reviews, and other materials, is owned by or licensed to Bitelab and is protected by intellectual property laws.

You may use our website for personal, non-commercial shopping purposes only.

You must not copy, reproduce, modify, distribute, sell, republish, scrape, download, store, display, or exploit any part of our website, branding, products, content, or materials without our prior written permission.

Bitelab’s names, logos, product names, designs, slogans, and brand assets may not be used without permission.

14. Third-Party Tools and Links

Our website may include tools, apps, links, integrations, payment services, social media features, or content provided by third parties.

These third-party services are provided for convenience and may be subject to their own terms and privacy policies.

We are not responsible for the content, accuracy, availability, security, policies, products, services, or practices of third-party websites or providers.

If you access third-party websites or tools, you do so at your own risk.

15. Shopify

Bitelab is powered by Shopify, which helps us provide our ecommerce services.

By using our website, you acknowledge that Shopify is not responsible for any sale, product, order, delivery, refund, injury, loss, damage, or claim relating to purchases made from Bitelab.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or relating to your purchase or transaction with Bitelab.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.

Because our store is powered by Shopify, certain personal information may also be collected and processed by Shopify and other service providers that help operate our website, process payments, fulfil orders, manage advertising, and provide ecommerce services.

17. Prohibited Uses

You agree not to use our website, products, content, or services for any unlawful, harmful, abusive, fraudulent, or unauthorised purpose.

You must not:

Violate any applicable law, regulation, or third-party right
Infringe our intellectual property or the intellectual property of others
Submit false, misleading, or fraudulent information
Harass, abuse, defame, threaten, or harm any person
Upload or transmit viruses, malware, or harmful code
Attempt to gain unauthorised access to our systems
Interfere with the security or operation of our website
Scrape, copy, extract, or harvest data from our website
Use bots, spiders, automated tools, or AI agents to access or exploit our website
Spam, phish, pharm, pretext, or send malicious communications
Use our products or content for unauthorised resale or commercial purposes
Circumvent any security, fraud prevention, or access control measures

We reserve the right to suspend, block, restrict, or terminate access to our website if we believe these Terms have been violated.

18. Automated Access and AI Agents

You must not use bots, crawlers, scrapers, automated systems, autonomous agents, semi-autonomous agents, or AI tools to access, interact with, extract from, or use our website unless we have given written permission.

Any approved automated system must clearly identify itself, must not conceal its automated nature, and must comply with any technical restrictions or instructions we provide.

We reserve the right to block, limit, or restrict automated access at any time.

19. Disclaimer of Warranties

To the fullest extent permitted by law, Bitelab provides its website, services, content, and products on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be available, secure, uninterrupted, or error-free
Product information will always be complete or current
Products will meet every individual expectation
Results will be identical for every customer
Any website errors will be corrected immediately
Any content is suitable for your specific circumstances

To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

20. Limitation of Liability

To the fullest extent permitted by law, Bitelab, its owners, directors, employees, contractors, partners, service providers, affiliates, licensors, Shopify, and Shopify’s affiliates will not be liable for any direct, indirect, incidental, special, punitive, consequential, or similar damages arising from:

Your use of our website
Your inability to use our website
Your purchase or use of any product
Product misuse or failure to follow directions
Website errors, omissions, or interruptions
Shipping delays or delivery issues
Third-party services or links
Unauthorised access to your information
Any content posted by customers or third parties

This includes, without limitation, loss of profits, revenue, savings, data, goodwill, or replacement costs.

Nothing in these Terms limits liability where it cannot legally be limited.

21. Indemnification

You agree to indemnify and hold harmless Bitelab, Shopify, and our respective owners, directors, employees, contractors, partners, affiliates, licensors, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

Your breach of these Terms
Your misuse of our website or products
Your violation of any law or third-party right
Your submitted content or feedback
Your unauthorised resale or commercial use of our products
Your fraudulent, abusive, or unlawful behaviour

22. Termination

We may suspend, restrict, or terminate your access to our website or services at any time if we believe you have breached these Terms or used our website in a harmful, fraudulent, abusive, or unlawful way.

Any obligations or rights that should reasonably survive termination will continue, including intellectual property, feedback rights, disclaimers, limitation of liability, indemnity, governing law, and payment obligations.

23. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the maximum extent permitted by law or removed from the Terms.

The remaining sections will continue to apply.

24. No Waiver

If we do not enforce a right or provision of these Terms, this does not mean we waive that right or provision.

25. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies posted on our website, form the entire agreement between you and Bitelab regarding your use of our website and services.

26. Assignment

You may not transfer, assign, or delegate your rights or obligations under these Terms without our written consent.

We may transfer, assign, or delegate our rights and obligations under these Terms without notice or consent, including as part of a business sale, merger, restructuring, or transfer of assets.

27. Governing Law

These Terms are governed by the laws that apply in the jurisdiction where Bitelab operates, unless another law is required to apply.

Any disputes will be handled by the courts or dispute resolution processes available in that jurisdiction, unless applicable consumer protection laws provide otherwise.

28. Changes to These Terms

We may update, change, or replace these Terms at any time by posting the updated version on our website.

The updated Terms will take effect from the date they are posted, unless otherwise stated.

Your continued use of our website after any update means you accept the updated Terms.

29. Contact

If you have any questions about these Terms of Service, please contact us through the contact form or support channels available on our website.